IMPORTANT COVID19 INFO
Shipping Service Related Impact due to Covid-19
EXPECT DELAYS. Our carriers have informed us of delays due to record-breaking e-commerce orders, COVID-19 closures and safety concerns, as well as weather events. Unfortunately your order may be impacted by these delays.
All orders outside of Canada may experience a delay due to high demand and restrictions posed by COVID-19. All orders over $20 CAD may be automatically required to go through a customs clearance processing. The Canadian Customs has experienced a high rate of absenteeism due to COVID-19 which has been delaying the processing of packages. They are working cautiously to get your packages to you as soon and as safety as they can.
When you place your order you will be notified with your order confirmation within 15 minutes. If you did not receive an order confirmation please email us at email@example.com and we will ensure it has gone through properly.
When your order has been shipped you will receive a second email with your shipping notification via email provided within 4-7 business days from placing your order. Business days do not count as holidays and or weekends but we will be working as hard as we can to get your packages out as fast as we can.
Expect major delays in standard shipping during this time and with expedited, Xpress or priority shipping. Canada Post can no longer guarantee regular or on-time shipping estimates given the current global situation. They are trying to accommodate the increased service demands with mail and parcel delivery as it's increased all year long not just the Christmas season.
If your tracking shows a label has been created:
Our production team has shipped your package out but it could still be at the post office. Many facilities are operating at full capacity with a backlog of scanning packages due to limited staff because of covid19 and restrictions. There may not be updated tracking events for you to check on until your parcel has been scanned and sorted, or is out for delivery.
If your order is in transit:
Your package may be held by the carrier for delivery at a later date due to covid19 and staffing which is beyond their control. The carriers do quarantine some packages before shipping them out. There may not be updated tracking events for you to check on until your parcel is out for delivery.
There is nothing more to do your your part, we're doing all we can to get your goodies to you safely.
If you would like to track your order, opt for the expedited shipping options.
There is good news!! We have had MANY orders on-time (even earlier than estimated)! Your order is not guaranteed to be late but this is just a precautionary step we need to take to inform you of the current global situation and possibility of expected delays.
We appreciate all the support and understanding from you as we are doing everything in our power to get you your SWRC goodies.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day and our top priority during these challenging times is continues with the health and safety of our workers, customers and communities.
We are aware of proper hand washing protocol, work areas are cleaner prior to shipping each package and cleaned at the end of each day.
As always, our Scrunchies with Robyn Cee team is always available if you have any other questions! firstname.lastname@example.org
Thank you for your patience and understanding. We hope you're staying safe!